Terms & Conditions
Please read these terms carefully before using e-mart, placing an order, making payment, or requesting exchange, return, and refund support.
Acceptance of Terms
By accessing the website, creating an account, or placing an order, you agree to these Terms of Use and related store policies.
You agree to
- Provide accurate account, billing, and delivery information.
- Use the website only for lawful shopping and account purposes.
- Avoid copying, misusing, or interfering with website content, systems, or services.
- Review product details, price, delivery charge, and order summary before confirming checkout.
Orders and Confirmation
How orders are handled
- After checkout, e-mart may confirm the order by phone, SMS, email, or account notification.
- Order acceptance depends on product availability, payment verification, accurate customer information, and operational feasibility.
- If an item is unavailable, support may offer replacement, exchange, refund, or cancellation options.
- e-mart may cancel suspicious, duplicate, incomplete, or unreachable orders.
Advance payment
Depending on order value, customer history, delivery location, or operational risk, e-mart may request advance payment equal to the delivery charge, a small percentage of the order, or another amount communicated before dispatch.
Payments
Available payment options may include Cash on Delivery, mobile wallet, card, bank, or other enabled checkout methods.
| Payment topic | Policy |
|---|---|
| COD | Cash on Delivery may be available depending on area, order value, product type, and store settings. |
| Online payment | Online payments are processed through payment partners. Failed, pending, or duplicate payments require verification. |
| Price changes | Product prices, discounts, delivery charges, and offers may change without prior notice. |
| Fraud checks | e-mart may hold, cancel, or request additional verification for unusual or high-risk transactions. |
Exchange, Return, and Refund
Exchange, return, and refund decisions depend on product condition, request timing, eligibility, and proof of purchase.
Eligible cases may include
- Wrong product, wrong size, wrong color, damaged item, defective item, or item not matching the product description.
- Size or fit issue where the product is unused, unwashed, unaltered, and has original tags, packaging, and invoice.
- Order cancellation before dispatch, if the store confirms that shipping has not started.
Not eligible in normal cases
- Used, washed, altered, stained, perfumed, damaged by customer handling, or incomplete products.
- Innerwear, accessories, final-sale, clearance, customized, combo, or discounted items unless delivered damaged or defective.
- Requests made after the stated notification and return window.
Website Availability and Liability
We work to keep product information, pricing, stock, and website services accurate. Errors may still occur, and e-mart may correct inaccuracies, cancel affected orders, or update information when needed.
e-mart is not responsible for indirect losses caused by delayed delivery, third-party service issues, customer-provided wrong information, payment provider downtime, or force majeure events.