Privacy Policy
This policy explains what information e-mart may collect, why we collect it, how it helps us process orders, and what choices customers have.
Overview
By using e-mart, creating an account, or placing an order, you consent to the practices described in this policy.
Policy updates
We may update this policy from time to time. When the JSON file is updated, the live page can reflect the change without a frontend rebuild.
Information We Collect
We collect only the details needed to operate the store, fulfill orders, protect accounts, and improve service.
Customer and order details
- Name, phone number, email address, delivery address, and billing details.
- Order items, size, color, quantity, payment method, shipping method, and order notes.
- Account login details and customer service communication.
Technical and browsing details
- Browser, device, IP address, approximate location, and site activity.
- Search terms, viewed products, cart activity, and checkout behavior.
- Cookie and analytics data used to keep the website stable and relevant.
How We Use Information
Order processing
To confirm orders, prepare packages, calculate shipping, process payment, and deliver products.
Customer support
To answer questions, track issues, verify claims, and process exchange, return, or refund requests.
Store improvement
To improve product discovery, checkout performance, promotions, fraud prevention, and website security.
When We Share Information
e-mart does not sell customer personal information. We share limited data with service partners only when it is required for store operations.
| Partner type | Information used | Reason |
|---|---|---|
| Courier partners | Name, phone, address, order reference | To arrange delivery, pickup, return, or exchange. |
| Payment providers | Payment identifiers and transaction details | To authorize, verify, refund, or reconcile payments. |
| Support and operations team | Order and communication history | To resolve customer requests and maintain service quality. |
| Technology services | Device, analytics, and security logs | To keep the website reliable, secure, and easier to use. |
Cookies
Cookies help the website remember cart activity, login state, preferences, and browsing behavior. They also help us understand whether pages are working properly.
You can disable cookies in your browser settings, but some store features may not work correctly without them.
Your Choices and Rights
You may request
- A copy of the personal information we hold about you.
- Correction of inaccurate account or delivery information.
- Deletion or blocking of personal information where legally and operationally possible.
- Opt-out from promotional communication while still receiving necessary order updates.
Security note
We use practical administrative and technical controls to protect customer information. No internet transmission can be guaranteed as completely secure, so customers should also protect account passwords and devices.